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Page contents: Publications
These are all the current publications.
13 items (10 shown)
Report on national approaches of the EUPAN learning team on administrative burdens for citizens
August 3 2010
The report is a result of the activities within the framework of the EUPAN Learning team on administrative burdens for citizens. It contains short descriptions of the national approaches of 26 countries participating in the learning team in the field of better public service delivery to citizens with less administrative burdens. In July 2010 the report has been updated with experiences of Hungary, Lithuania, Poland and Turkey.
Final report on the Dutch bureaucratic simplification programme for citizens 2007-2010
July 30 2010
In 2007 the government started an ambitious programme with attention to citizens, professionals and public administration. As the government finnished her term, this final report gives an overview of the achievements over the period 2007 - spring 2010, including quantifications of administrative burden measured in time and money.
Progress report on the Dutch bureaucratic simplification programme for citizens
March 19 2010
In 2007 the government started an ambitious programme with attention to citizens, professionals and public administration.
The progress report (late 2009) describes the improvements made according to profiles of citizens and professionals, and how they experience improved service delivery, e-government solutions and reduced administrative burden measured in time and money.
Results of German pilot project 'Made Easier'
March 15 2010
To check whether federal information obligations have an impact on enforcement and what "share" of burdens result from the way the federal IO is transposed, Germany started three pilots called "Made Easier"-projects in the areas of "parental benefits", "housing benefits" and "benefits for students" in 2009. The idea was to identify simplification measures for citizens within each level of responsibility (federal government, states and municipalities) and combining them with measures for the administration to avoid a shift of burdens from citizens to administration. For the projects "parental benefits" and "housing benefits", the final reports were published in september 2009. After the presentation of the final report for the third project (benefits for students) in March 2010, an English summary will be created.
The Netherlands: land of rules and regulations
January 4 2010
Government professionals, such as teachers, nurses and community police officers, spend a great deal of time on information and administration obligations. This leaves them with less time to do their real work. The administrative burdens do not simplify their work and seldom make it more enjoyable. This is why the Dutch Government wishes to reduce the administrative burdens and red tape for government professionals. This not only enhances the working environment for officials, it also improves public services. The State Secretary for the Interior and Kingdom Relations has a coordinating responsibility to greatly reduce the burdens on government professionals before the end of this cabinet period.
Electronic Government: Progress Report Autumn 2009
October 2 2009
Improving the service provided by government agencies is a major priority for this government. One way of achieving this is by using ICT applications. These are also an important tool for reducing the administrative burden on the general public, businesses, professionals and local authorities. In recent years many basic facilities have been developed to improve government services. In the past few years the government has focused on implementing the basic facilities for electronic services, thus improving the service provided by
government and reducing the administrative burden on the public, businesses, public sector professionals and local authorities.To implement the basic facilities a National Implementation Programme for Better Services and e-Government (NUP) was set up in December 2008. In the NUP municipalities, provinces, water boards and central government formulated joint objectives in order to implement the
basic facilities for electronic government. The NUP sets out agreements on how the development and implementation of the basic facilities is to be managed. To make the interdependencies between the NUP objectives clear, flagship projects have been added: the success of a flagship project depends on the successful implementation of the NUP. Strenuous efforts are being made to ensure that all the facilities in the basic infrastructure have been developed and taken into service by 1 January 2011.This autumn progress report on electronic services begins with a description of five of the six NUP flagship projects. The youth risk referral index, which is also an NUP flagship project, is not included in this report: information on this project can be found at verwijsindex.nl.
The report also describes the main developments in the building, implementation and use of the basic e-Government facilities as of 1 October 2009.3 It does not include the Dutch Identity Card (e-ID): the Ministry of the Interior and Kingdom Relations is currently making
preparations to include an option in the tender for the production and transport of Dutch travel documents that would enable e-functionality to be incorporated in the e-ID at some future date.German guide on ex ante assessment of administrative costs
July 23 2009
Germany has published an English version of their "Guide to the ex ante assessment of administrative costs in accordance with the Standard Cost Model (SCM). This manual also includes a paragraph for the ex ante assessment of administrative burdens for citizens.
Dutch brochure on the use of mediation techniques
July 23 2009
Dutch citizens have selected formalistic and legalistic (written) complaints, objection and appeal procedures as one of the top ten most pressing bottlenecks in government services. The use of mediation techniques can be seen as an proactive, solution driven approach to reduce these burdens of citizens. Projects on these mediation techniques have been delevoped and tested in practice. These projects were followed by a reserach into the cost-efficiency of the implementation of mediation-like techniques by government organisations. The research showed among others that the use of mediation techniques resulted in a 27% reduction of costs for the government and a 23% reduction of administrative burdens for citizens. The use of mediation techniques has proven to be succesfull in reducing burdens for citizens and costs for the government and a growing number of Dutch municipalities and other government intitutions are interested in implementing the approach.
Introduction into models measuring citizens experience
July 23 2009
This report is meant to help administrations to learn what is already done in Europe in the field of burden reduction for citizens, to get better knowledge of the different methods, their benefits and when and how to apply this at home. This document is a guiding document, and refers to existing manuals, made available on this website.
New report on national approaches on reducing administrative burdens for citizens
July 23 2009
The report is a result of the activities within the framework of the EUPAN Learning team on administrative burdens for citizens. It contains short descriptions of the national approaches of 22 countries participating in the learning team in the field of better public service delivery to citizens with less administrative burdens. The report has been updated in 2009.
